SUBMIT YOUR TESTIMONIAL BELOW
What a mess.
When retired police officer Richard Coates hired a landscape company to renovate his southern California back yard, he was careful to verify the company’s licensing as well as its portfolio. He accompanied the owner on a tour of previous job sites and was impressed with the quality of work. Everything appeared to be legit. This was not just two guys and a pickup; it was an established company, with the current owner having taken over for his father. “He was a really nice guy,” Coates adds. It all looked good.
That is, until work began.
Last fall we took on a big, expensive landscaping project. Unfortunately, construction was faulty and the contractor refused to stand behind the work. We brought in a number of contractors to look at a redo and discovered that the redo would cost as much as the original job. Either we pay twice for the job, which must be done due to hazards, or take our case to a lawyer and to the California State Licensing Board.
Landscape architect Kerry Snyder, who created a beautiful landscape for a neighbor, took a look. Kerry’s company, Snyder & Associates does landscape design, construction and maintenance. As well, Kerry is a construction defect expert, well versed in California law and construction law. He proposed to communicate with the original contractor/s and have them return to redo the job with licensed workers –at no cost or inconvenience to us. This sounded impossible. Five months had passed since the contractor finished the job and our efforts to get them to make repairs had failed. Yet, the inconceivable happened. The contractor paid their crews to repair and complete all masonry and irrigation at no cost to us. Kerry negotiated what needed to be done, approved construction materials, handled communication with contractor and crews, and supervised work. He recommended solutions that simplified the job and reduced the contractor’s expenses without compromising results. As well, Kerry communicated with calm, good will. There was no animosity on either side. All of this made the experience stress-free for us.
Of course, resolution is not always possible between homeowner and contractor. If necessary, he goes to court for his clients.
Kerry’s bill was a fraction of what we expected. His technical expertise is deep and broad. His standards are impressive. We recommend Kerry Snyder for landscape projects and problems, without hesitation.
-Mark D, Irvine, CA
I began my project, a major overhaul of my backyard and pool with a landscape design/contractor whom I thought I had done my due diligence on. We went and looked at his work, his license looked good, and he seemed like an honest guy. Well, that quickly turned out not to be the case after subs were knocking on my door for payment, the work being done was sub standard, and I was pretty much being ignored by the contractor. All this after he had taken several thousand dollars. The kicker was, the day before he had me sign the contract, his license was suspended. So here I was with my backyard totally destroyed and no contractor.
I then had the extreme good fortune of someone recommending Snyder and Associates. We met Kerry and his designer Ross, who came to our residence and evaluated what had been done, and how to proceed forward. Within a week Ross came back to us with a modified plan (with several improvements to the original). Kerry took us to several of his jobs, and the work looked beautiful. So we decided to move forward.
From the first day that the crew arrived I could see a huge difference, and in my opinion this is where Snyder and Associates truly stands out. The crew that arrived was extremely professional, and from the minute they got out of their trucks they were all business. Lupe, and his son Jose, who supervised the crew, really knew what they were doing. It was obvious that the crew had worked together for some time, as each member seemed to know exactly what to do. I could tell from the beginning that they all took a great deal of pride in what they were doing. What was also appreciated was at the end of each day, the job site was left clean and neat. The subs that were used, Josh from Epic Communication, Travis from Ferro Iron, and any others, all had the same great work ethic.
Kerry was always available to discuss the job, and kept us informed on the progress. My calls, text messages, and emails were always promptly returned. We had several meetings with Kerry, who took us to various showrooms to pick out the different styles and materials that would work best for our project. Because we live in a high fire risk area, Kerry had to go above and beyond, dealing with County Building and Safety, and County Fire, walking my plans through plan check to expedite approval and keeping the job on schedule.Without a doubt or hesitation, I would recommend Snyder and Associates to anyone looking for a quality top notch job. We love the way it turned out and couldn’t be happier with the experience.
-Rich C, Rowland Heights, CA
We had our entire backyard redone, including the pool. The backyard is somewhat small, but Kerry and his whole team did a wonderful job in utilizing space without overcrowding. A big built in BBQ center was added. The backyard actually seems bigger! I cannot say enough about Kerry and Associates. From the very start of the process, it was a pleasant experience. Kerry, Ross, Lupe and Jose were great to work with. Very involved, open, and approachable. We never felt out of the loop. Our opinions and thoughts were welcomed. We were in constant communication with Kerry the entire time. He let us know when and what was coming next. Kerry really went above and beyond himself, and he is the owner. He didn’t just have any project manager deal with it. Great work ethics! The very best project management you can imagine. And the project was completed on time if not a bit early. Overall….beautiful work, on time, and great people!!
-Annie L, Placentia, CA
Just want to say how happy we are using your service. Our yard looks 100% better and Eloy is the best! He is so professional and I truly appreciate all the little things he does that do not go unnoticed. Thank you so much!
-Cindy Fuller (maintenance), Coto de Caza, CA
I would recommend Kerry (Snyder & Assoc.) to anyone. Kerry is very honest and dependable. His crew is efficient, respectful and orderly. The one sub contractor Kerry introduced me to has been an absolute gem!
My yard looks absolutely stunning. I will most certainly continue to have Kerry and his crew back to my property when there’s a need. Thank you so very much!
-Jill, Orange, CA
Snyder & Associates designed and remodeled our front, back and side yards in the summer of 2012. We are very happy with the results. We are amazed and pleased with the complements we continually receive (quite nearly every day). Our backyard has been transformed into a warm inviting environment that we thoroughly enjoy spending time in.
We were leery of working with contractors but felt at ease with Kerry and Lupe. The cost was reasonable, and as others have said, the crew was clean and efficient and they cleaned up every evening before leaving. Kerry told us how long the job would take and true to his word, they finished on time. Our only regret is that we didn’t do this sooner.
-Mark and Maria Shubin, La Habra, CA
It’s easy to give a great testimonial when things go well. When undertaking a big project you can COUNT on the fact that things will go wrong. I feel it’s more important to learn about how a contractor performs when there are problems. First of all, we had several bids from several contractors to completely redo our pool and all the hard scape. Kerry was the only one that understood our concept and didn’t just try to resurface everything like every other contractor wanted to do. He actually gave us creative input and ideas. It’s like we got a designer for free. In fact a couple of the things did not work out, but Kerry took care of it when it failed at his cost at a loss to him and took accountability.. I much rather have a person that tries to stretch themselves to be creative and unique and take care of it when it doesn’t work out, than someone who just takes the easy way. Kerry’s creative ideas were at no risk for us and most of them worked.
When we asked around about Snyder & Associates (with people he DID not provide to us as we did our own research) we found his reputation to be immaculate. In fact many contractors said that Kerry is one of the few contractors that has the financial assets to be able to fund projects so that the homeowner doesn’t have to worry about him running out of money and leaving a job and leaving you with a ton of problems. The people he works with (subs) are top notch as well as Kerry is very connected.
Kerry was on site many times. This was very assuring. Remember when I told you things are bound to go wrong and you should expect things to? Well, when they poured the concrete for our deck (a huge deck) it was a still, windless, sunny day with no wind in the forecast. Out of the blue a gust of wind picked up and blew tiny leaves all over the concrete. Kerry had it all ripped up and did a 2nd pour. At his cost. The concrete pumping company said “I don’t know of another contractor that would have done that.” Kerry does pay attention to details like that because he expects the home owner will (even if they don’t)
We had a problem with an IPE wood vendor whose product did not hold up. He fought for us, but the manufacturer did not stand behind their product. Kerry ended up replacing it with a better option and took the hit once again. On a side note, I do not recommend anyone use Eco arbor designs.
The things that did go well look stunning. We have a very unique back yard with cantilevered coping on our pool for a very minimalist, modern design (something most contractors would never try and do due to the complexity) that people are blown away by. Even other contractors comment on it!
We recommend Snyder & Associates because there is nothing that was left unaddressed, he is financially sound, he is picky about who he brings into your project, when things go wrong, you can be assured it will get resolved, a lot of work is done by his own staff, his reputation is stellar, he is creative and always evaluating new products and designs, and he is proactive.
On top of all of this, he came in on time (he finished in the month he said he would even though there were delays because he started early), and more importantly he came in a little UNDER budget.
-F. Chang, Cowan Heights, CA
Snyder and associates did an extensive remodel of our back yard in mid 2012. They did a wonderful job in designing and building the hardscape, which includes an amazing fireplace and barbecue area, as well as lanscaping, that includes planting beds. We love our new backyard and feel like we now live in a resort. Get lots of compliments on the area. Kerry (and his crew) are a pleasure to work with and excellent with follow-thru. The work was completed as planned and on budget. We especially appreciated the fact that at the end of each work day the crew left everything very clean.
-Angelika Aswad, Irvine, CA
I have worked with Kerry Snyder on numerous projects throughout the Orange County area. He is a man of integrity with much technical expertise to bring to the projects. He is excellent in solving problems as related to City Codes and Engineering needs. I would feel confident hiring Snyder and Associates for any landscape project regardless of the scope.
-Susan Romiti, Landscape Architect, CA
Snyder & Associates installed our award winning water-friendly garden in 2009. They did an excellent job with the demolition, hardscape and softscape. Their brickwork is amazing – we are always getting compliments on our walkway. In 2011 we had a a flooding emergency. Kerry was able to demolish the old concrete that was draining improperly and install new concrete and a custom-designed drainage system within a week. Problem solved! Their prices are reasonable and the work is of the highest quality.
-Amanda VanDenburgh, Huntington Beach, CA
I have worked with Snyder & Associates on several projects and I am proud to associate my business with them. Kerry has assembled a top notch crew and they know how to get the job done. Kerry’s expertise from design through installation is very apparent. He clearly communicates with the client and the field crews, so that the client’s expectations are met. Kerry knows how to navigate the sometimes difficult maze of regulatory agencies that are involved in many projects and his team is diligent about keeping a project on time. I highly recommend Snyder & Associates for Landscape Design, Construction and Maintenance projects.
– Mike Adray, President
Adray’s VP Handyman & Construction Services
General Contractor, Orange, CA
We worked with Snyder and Associates to remodel our front yard and backyard between 2011 and 2012. It worked out great. Ross Holmquist did a remarkable job on the design plans and we could visualize what it would look like. Next the demo and construction crew led by Lupe came in and executed on time and on budget. While we saw the framing and concreting pours occur, the final product was excellent. We are very pleased with the outcome and the remodeled front yard and backyard swimming pool and deck. I have recommended Snyder and Associates to several other people with great results also.
– Sydney Edwards, Aliso Viejo, CA
I have recently hired Snyder & Associates to design and build my backyard with a swimming pool on the slope. I cannot express enough how lucky I am to have this company building a dream backyard for us. Everything has been working out perfectly according to the design and schedule. I have zero hasel and zero complaint so far. Kerry Snyder, the owner, has been such a wonderful listener and so easy to work with. He does not cut corner or quality to just win your job. Instead he works very closely with the city, the engineers and his designers to build a safe, functional and beautiful backyard for his customer. I truly appreciate having him and his people working on my backyard project.
– Joanna C, La Habra Heights, CA
Snyder & Associates handled the construction of our entire 1.25 acre lot, front and back yards — tennis court, pool, spa, jacuzzi, putting green, gazebo, BBQ area, rock waterfalls, fountains … everything. Working with Kerry and his team was great and now, 13 years later, it’s still in great shape since his landscape crew have done a great job maintaining it all.Kerry, Lupe and their crew were clean, punctual, professional and did everything to make a very large project seem easy.
-Roger O’Brien, Anaheim Hills,Ca
Kerry Snyder remodeled our pool, deck and landscaping. It was a challenging project and we had a very specific idea of what we wanted. Kerry worked vey hard to make it happen just the way we wanted.
-Bruce Solari, Villa Park, Ca
We enjoyed working with Kerry. He is honest, dependable, and a pleasure to deal with. He did an excellent job with our landscaping.
-Estee Zipser, Newport Beach, Ca
Kerry, Lupe and their crew were clean, punctual, professional and did everything to make a very large project seem easy. Four years later everything is a great looking as it was the day the work was completed.
– Pat and Scott Brooks, Tustin, CA